Overview

Is your customer service not running smoothly?

Anyone who is responsible for customer service knows this:An increasing number of enquiries and complaints makes it almost impossible to deal with them promptly, efficiently and satisfactorily.

This is frustrating.

It's high time for intelligent assistants that make automation child's play and turn customers into fans.

Documentation

The targenio platform is primarily aimed at companies in the mechanical engineering, automotive and logistics sectors that want to modernise their customer service. These companies are often faced with an increasing number of enquiries, complaints and challenges such as a shortage of skilled labour, shorter innovation cycles, rising cost and efficiency pressure and difficulties with data integration. The platform supports companies in solving these problems by providing digital assistants. The assistants act both in direct customer contact and in the internal service process. And thus turn customers into satisfied fans.

Features:

• Digital assistants with AI: The assistants are based on modern language models (LLMs), algorithms and extensive domain knowledge in order to understand natural language and make targeted enquiries.
• Adaptive skill architecture: Skills - i.e. specialised skills - are offered in different variants (rule-based, ML-based, mixed, external skills). The degree of automation increases continuously with each new or improved skill.
• Low code / no code integration: users can customise the assistant to their needs via intuitive dashboards and configuration options.
• Human-machine collaboration: Trainers continuously optimise the quality and efficiency of the assistants via the trainer cockpit. Experts can view relevant information and options for action in the expert view and thus continuously train the assistant.
• Multi-channel customer interaction: The assistant can be used flexibly and interacts directly with customers via chats, web forms, customer portals or e-mail.

Frequently asked questions (FAQ)

How quickly does the degree of automation of the assistants improve? 

The degree of automation increases continuously with each new or optimised skill enhancement. You can track progress in real time via the trainer cockpit.

How does the platform integrate with existing IT systems?

The targenio platform is designed so that it can be seamlessly integrated into your existing CRM and database systems - supported by comprehensive API interfaces.

Which communication channels are supported?

The assistants can interact via chat, web form, email and in customer portals, making them highly versatile.