LiveAgentChatBot

Content Type: Module
Categories: Connectors,Communication,Artificial Intelligence

Overview

"Hi there! 🎉 Got a minute? Let me help you snag the best deals and perfect finds effortlessly—just ask away!"

Here is the LiveAgentChatbot serves both chat bot and live agent support

Developers : Sabita chinta,Chandrasekhar,Gowthami,Neerudu

Company : XTGlobal Infotech Limited

Documentation

 Live Agent Chat Module is a customer interaction module designed to enhance user engagement and provide seamless support. It offers two primary interaction modes:ChatBot:

The ChatBot is an automated conversational interface that interacts with users to provide instant responses, answer FAQs.Features:24/7 availability.Handles repetitive queries efficiently.Admin can add repetitive queries to keyword and chat response.Live Agent:

The Live Agent functionality enables users to connect with a human representative for personalized support.Features:Real-time communication.Best suited for handling intricate or sensitive user issues.Operates through an AgentDashboard, ensuring efficient query management.The module ensures a smooth transition between the ChatBot and Live Agent, delivering a unified and user-friendly support experience.

Typical Use Case Scenario :1.Chat bot UseCaes:Appointment scheduling,Customer Support Automation,Lead Generation,Order Tracking,Onboarding and Education where we can import static data as keyword and responses.

2.Live Agent usecases:Handling Complex Queries,Tailored Recommendations,Customer Escalations etc.Features:Image Attachment:Users can attach images during the chat session and send them directly to the Live Agent.Benefits:Facilitates better understanding of user issues (e.g., sharing screenshots or product photos).

Links in ChatBot:ChatBot can provide clickable links that redirect users to specific web pages or resources.

Benefits:Users can quickly access relevant content, such as help articles, forms, or external websites.Reduces the need for manual navigation.

Chat Session Management (Schedulers):Includes schedulers to:Clear inactive chat sessions: Automatically terminate chats with no activity for a specified duration.Delete old chat logs: Periodically remove outdated chat records to manage storage and ensure data privacy.

Benefits:Keeps the system clean and efficient.Aligns with data retention policies.Live Agent Availability Check:Implements logic to verify the availability of Live Agents before routing users

.If no agents are available:Notifies the user about expected wait times.Provides alternative solutions, such as leaving a message or continuing with the ChatBot.Benefits:Ensures smooth user experience by setting realistic expectations.Prevents user frustration caused by long wait times.

Dependencies

Mendix  9.11.1Encryption Module Production Security level 

Know issue:

Scrolling UI issue

Releases

Version: 1.0.0
Framework Version: 10.9.0
Release Notes: Live Agent Chat Module is a customer interaction module designed to enhance user engagement and provide seamless support. It offers two primary interaction modes: ChatBot: The ChatBot is an automated conversational interface that interacts with users to provide instant responses, answer FAQs. Features: 24/7 availability. Handles repetitive queries efficiently. Admin can add repetitive queries to keyword and chat response. Live Agent: The Live Agent functionality enables users to connect with a human representative for personalized support. Features: Real-time communication. Best suited for handling intricate or sensitive user issues. Operates through an AgentDashboard, ensuring efficient query management. The module ensures a smooth transition between the ChatBot and Live Agent, delivering a unified and user-friendly support experience. Typical Use Case Scenario : 1.Chat bot UseCaes:Appointment scheduling,Customer Support Automation,Lead Generation,Order Tracking,Onboarding and Education where we can import static data as keyword and responses. 2.Live Agent usecases:Handling Complex Queries,Tailored Recommendations,Customer Escalations etc. Features: Image Attachment: Users can attach images during the chat session and send them directly to the Live Agent. Benefits: Facilitates better understanding of user issues (e.g., sharing screenshots or product photos). Links in ChatBot: ChatBot can provide clickable links that redirect users to specific web pages or resources. Benefits: Users can quickly access relevant content, such as help articles, forms, or external websites. Reduces the need for manual navigation. Chat Session Management (Schedulers): Includes schedulers to: Clear inactive chat sessions: Automatically terminate chats with no activity for a specified duration. Delete old chat logs: Periodically remove outdated chat records to manage storage and ensure data privacy. Benefits: Keeps the system clean and efficient. Aligns with data retention policies. Live Agent Availability Check: Implements logic to verify the availability of Live Agents before routing users. If no agents are available: Notifies the user about expected wait times. Provides alternative solutions, such as leaving a message or continuing with the ChatBot. Benefits: Ensures smooth user experience by setting realistic expectations. Prevents user frustration caused by long wait times.