Overview

The ServiceNow Connector is a pre-built simple integration tool that allows developers to seamlessly connect Mendix applications with the ServiceNow platform. This module provides the functionality to interact with ServiceNow's  services like  incident management, problem management directly within Mendix applications

Documentation

Typical usage scenario

Customers can use this integration module to connect their Mendix applications with ServiceNow, allowing seamless management of incidents, problems, and user groups directly from the Mendix interface. This module is particularly useful for organizations that rely on both platforms for IT service management (ITSM) and want to unify these processes under a single, low-code platform. It solves the problem of manual synchronization between Mendix and ServiceNow by automating data exchange and enhancing operational efficiency.

Features:

• User Group Management: Retrieve and manage user groups directly within Mendix.
• Incident Management: View, create, and update incidents in ServiceNow from the Mendix application.
• Problem Management: View, create, and update problems in ServiceNow.
• OAuth 2.0 Authentication: Secure access to ServiceNow APIs using OAuth tokens.
• Data Synchronization: Real-time data retrieval from ServiceNow to Mendix.
• Low-Code Configuration: Simple drag-and-drop widgets and microflows for easy integration.

 limitations:

• Limited Customization for Advanced Use Cases: The out-of-the-box functionality may need to be extended for more complex workflows.
• ServiceNow API Limits: ServiceNow’s API rate limits may affect performance if too many requests are made in a short period.
• Dependent on ServiceNow API Availability: If ServiceNow is down or has issues, integration features in Mendix will not work

Dependencies:

• Mendix Studio Pro: Version 10.10.0 or later.
• ServiceNow Developer Account: Required for API access.
• OAuth 2.0 Authentication: The module relies on OAuth tokens for secure communication.
• ServiceNow REST API: Make sure the required REST API endpoints are available and accessible from your ServiceNow account.

Installation:

• Download the module and import it into your Mendix project.
• Add the necessary pages and microflows (such as the Configuration_Overview and Home pages) to your navigation.
• Configure the ServiceNow API connection in the Configuration_Overview page.
• Ensure that all dependencies, such as the correct Mendix version and API access, are set up

Configuration:

• Navigate to the Configuration_Overview page in the Mendix app.
• Enter the ServiceNow instance details, including the grant type, username, password, client ID, client secret, and authentication details.
• Generate and save the OAuth access token by clicking the Generate Access Token button.
• Test the connection to ensure that data is retrieved from ServiceNow.
• To know more about how to get the API credentials go to the document "Steps to generate access token" in ReadMe folder in the Module 

Known bugs:

• OAuth Token Expiry: In some cases, the OAuth token may expire unexpectedly. Regenerate the token manually if this occurs.
• API Call Failures: Occasional timeouts or failures may happen if the ServiceNow API is unavailable.

Frequently Asked Questions:

Do I need a ServiceNow license to use this module?

• Yes, you need access to a ServiceNow account with appropriate API permissions.

2. How do I handle API rate limits?

• Monitor your API usage and configure throttling if necessary to avoid exceeding ServiceNow’s rate limits.

3. Can I extend the module for other ServiceNow functionalities?

• Yes, you can modify the microflows and data models to support additional ServiceNow features like change management or service catalogs