Overview

The all-in-one platform for repair management for motor insurance and vehicle leasing companies. 

What if you would have all the tools to manage your repairs in one place?

• Manage the composition of your contracted repair network
• Optimize the performance of your network
• Distribute repairs to the most optimal body shop
• Increase the share of repairs handled within your network

Manage the composition of your contracted repair network

Map all relevant aspects of your network to create the optimal network composition:

• Collect and store all relevant body shop data in one centralised database
• Optimise the composition of your network based on body shop performance and developments in your repair portfolio
• Allow your network partners to manage their own profiles
• Add specific data or variables that are important to your company

Optimise the performance of your network

Optimise the performance of your network partners by giving them realtime insight into performance and benchmarks:

• Get detailed real-time insights into relevant aspects of your repair portfolio, such as repair cost insights, process insights, key-to-key times, and many more
• See insights on various levels such as body shop, chain, vehicle brand, driveline, etc
• Create and share scorecards per body shop to provide insight into performance and promote desired behaviour
• Connect other data sources to create even more insights

Distribute repairs to the most optimal body shop

Automate the matchmaking between damages and the most optimal body shop:

• Implement business rules for distributing damages to eliminate manual actions
• Easily adapt to changing circumstances (agreements, quotas, new vehicle brands, qualifications, etc)
• Prioritise body shops based on weighted scores on KPIs that matter to you
• Predict the impact of your distribution settings on KPIs

Increase the share of repairs handled within your network

Create an easy and uniform process to increase the conversion to your contracted repair network:

• Connect all channels to the same, uniform process (online, call, app, broker, banking, etc)
• Measure the performance of each channel
  • Optimize the conversion to your network step-by-step

Documentation

Typical usage scenario

Motor insurance and leasing companies use Repair Manager to find the best suitable body repair shop in their network for each individual damage.

Features and limitations

Repair Manager features a full network management suite, a business rule engine, dashboards, and much more.