Claims Template

Category: Create New App
Subcategory: Starter Apps


Insurers and intermediaries use the Mendix’s platform to differentiate from their competitors by creating custom claims management solutions that are tailored to their unique business challenges and operations.  The Claims Management Template is a tool to kickstart the creation of claims management solutions.  The Template shows how you can create in Mendix a First Notice of Loss (FNOL) process with vehicles or luxury goods use cases as examples. It also demonstrates the ability to create a workbench for staff handling the claims such as Claims Investigators, Damage Appraisers or Claims Negotiators.

Solution Capabilities 

Master data 

Easily create customer questionnaires tailored to the type of insurance product.   

First Notice of Loss (FNOL)  

Shows it is simple for a Mendix developer to build customer friendly way for customers to submit a claim.  In this Template, examples of Personal Lines insurance are demonstrated: Valuable contents and automobiles.  Easily create customer journeys that allow customers to upload photos of the damage or loss or build connections to geolocation services so customers have to fill in less information.  Or connect to external services like chatbots to create a conversational-style claims process. 

Workflow assisted claims handling 

Communicate with customers giving them status updates or asking for more information.  Use the Mendix platform to connect to external services to create operational efficiencies.  These could be for analysing damage from photos, determine if photos are legitimate or detect other type of fraud, and the list goes on. 


How-to setup 

Before running the application, the constants for the Encryption module need to be setup.  



  • Appealing UI – user-friendly interface assisting the user through the claims process. 

  • Workflow automation – tasks are created automatically and are only shown to the assigned user. 

  • Configurable products – configure insurance products and add claim specific questionnaires them. 

  • Email functionality – all communication with the claimant is done via email. There are templates as the emails will look quite similar for the same tasks, but they can be amended before they are sent.  

  • Dashboard – after login, the customer user sees a dashboard that enables them to quickly navigate to the right pages or start filing a new claim. Back-end users have their own dashboard with some KPIs about the claims created in the past 30 days and they have an overview of all the tasks they can start working on. 



  • Email functionality – In order to use the email functionality, an SMTP server needs to be set up. 



Version: 1.0.0
Framework Version: 9.18.1
Release Notes: Initial release of the Claims template application.