Overview

A Chat Module for Support and User interaction. The LINKIT Chat module is a set of Mendix components that allow users to interact with Support agents live. 

With LINKIT chat, you give users a way to reach Support at the exact moment that they have questions or problems they cannot solve.  

Documentation

Description 

A Chat Module for Support and User interaction. The LINKIT Chat module is a set of Mendix components that allow users to interact with Support agents live. 

With LINKIT chat, you give users a way to reach Support at the exact moment that they have questions or problems they cannot solve.  

Typical usage scenario 

An application where there is a need for live interaction between a User and Support role. 

Features and limitations 

1. Live chat between Support and User roles. 
2. Ability to attach an image to a message. 
3. Messages are encrypted before they are stored in the database. 
4. Template page for Support to view and Respond to Messages. 
5. Template page for Users to start a conversation with Support. 
6. Does not support User to User or Support to Support chat. 
7. Not intended for offline applications. 

Dependencies

1. Mendix  9.11.1
2. Encryption Module 
3. Production Security level 

Configuration  

Before implementing the module, it is important to note that this module is intended for projects running on “Production” security level.  

The LINKIT chat module has 3 User roles each configured easily:  

Administrator 

The Administrator role is responsible for setting up the configuration, this includes the following fields:

User Welcome Message 

This is the message that is displayed to a customer on the chat popup when they first click the chat icon. 

The page “Configuration_NewEdit” is for Administrator to be able to configure the LINKITChat module Settings and can be found at LINKITChat/_USE ME/Administrator/Configuration_NewEdit 

Support 

The Support role is used to interact with Users via chats they have created 

The page “ConversationView_Support” is for support to be able to view chats created by user can be found at LINKITChat/_USE ME/Support/ConversationView_Support 

User 

The user role is used to start a chat and will be the origin point of a Chat with support. 

The snippet “Snippet_UserChat” is to enable users to view the chat icon at the bottom right corner of a page and can be found at LINKITChat/_USE ME/User/Snippet_UserChat. 

Note: Make sure that you have checked and configured the correct user access for each module role in Project security/User roles.