Overview

Documentation

Enterprise Service Management on Enterprise Level!

SERVALX enables you to automate, extend, and develop digital work processes across the business with a single, standardized service management platform based on Mendix and a BPMN workflow.

The more than 100 service templates support you in "Agile Service Management" in applying agile principles and approaches with service management processes and in process design. It enables service managers to respond quickly to changing business requirements with agility.

Supported Service Management Practices

• Service Portfolio Management
• Service Catalogue Management
• Service Configuration Management enhanced
• Service Level Management
• Service Desk
• Service Request Management
• Individal Service Request Workflows (BPMN)
• Incident Management
• Problem Management
• Change control
• Release Management
• Task Management
• Knowledge Management
• and more…

SERVALX's standard service is available as a fully managed cloud service. 
SERVALX+ also offers the option of running the standard product on a cloud of your choice or on an appropriate in-house environment. 

Would you like more information about SERVALX and Enterprise Service Management? Please contact us! We are always happy to assist you! inbox@plain-it.ch / +41 33 224 01 24